How we use your information and keep your child safe online
1. Who we are
Fly High Science (“we”, “our”, or “us”) provides online science lessons, courses, and learning resources for children. We take privacy seriously and always put the best interests of your child first.
This notice explains, in plain English, what information we collect, why we collect it, and how we keep it safe.
If you ever have questions, you can contact us at: [email protected]
We fully comply with the UK General Data Protection Act (UK GDPR) and the Data Protection Act 2018.
2. What information we collect
We only collect the information we need to teach your child safely and effectively.
Personal data you provide us
- Parent/Carer contact details: Name, email address, phone number and postal address (if needed for billing)
- Child details: Name, age or school year, any information relevant to their learning and progress (e.g. attendance and assessment/quiz results)
- Payment confirmation (no card details)
- Thinkific account log in details (if you create an account)
- Communication with us via email or Facebook
Automatically collected data
- IP address
- Login activity (e.g., timestamps)
- Basic usage analytics (such as pages visited, session duration)
We do not collect unnecessary information, and we never collect children’s special category data unless it relates to safeguarding.
3. How we collect information
We collect information through:
- Thinkific (course enrolment and progress)
- Zoom live lessons
- Facebook (general enquiries only)
- YouTube (tutor‑only videos, no child data)
Children do not create accounts themselves — parents do this to keep children safe.
4. Why we collect information
We use your information to process your personal information under the following legal bases:
- Deliver online lessons (Contract)
- Track your child’s progress (Legitimate interest)
- Communicate with you (Legitimate interest)
- Manage enrolments and payments (Contract)
- Keep children safe (Vital interest)
- Keep financial records (e.g., HMRC) and act on safeguarding concerns (Legal obligation)
- Improve our website and services (Legitimate interest)
We never use your child’s data for advertising, profiling, or selling to third parties.
5. How we keep your information safe
We use secure systems and password protected platforms designed for education:
Thinkific: Stores course access, progress, and lesson recordings. Sends receipts and confirmations. Protected by SSL encryption and secure authentication.
Microsoft 365: Used for email, lesson notes, and secure storage. Protected by MFA, encryption, and strict access controls.
Zoom: Used for live lessons. Meetings are password‑protected, locked, and monitored.
Facebook: Used only for marketing and general enquiries. We move any sensitive messages straight to secure channels.
YouTube: Used only for tutor‑created videos. No child data is uploaded.
We only retain personal information as long as we need to and once it is no longer required, it is securely deleted.
6. Safeguarding information
At Fly High Science, your child’s safety is our highest priority. If you share information with us that relates to your child’s wellbeing or safety, we handle it with great care and in line with UK safeguarding standards.
Safeguarding information is used only when necessary to protect a child and is accessed only by staff who are trained to deal with safeguarding concerns. We store this confidential information securely.
If a safeguarding concern arises, we follow recognised UK safeguarding procedures, which may include sharing relevant information with appropriate authorities when required by law. We keep safeguarding information only for as long as required under UK guidance.
7. Lesson recordings
We record Zoom lessons to help your child revisit content.
Recordings are stored securely in Thinkific, never shared outside of enrolled children and never used for marketing. Your child may keep their camera off if you prefer.
8. How long we keep information
We keep information only as long as needed:
Type of data | Retention period |
Child progress | 18–24 months from the end of the course |
Lesson recordings | 12 months from the end of the course |
Parent communications | 18–24 months from the end of the course |
Safeguarding records | Until age 25 |
Payment records | 6 years (HMRC) |
After this, data is securely deleted.
9. Payments
All payments are handled securely through Thinkific Payments. Fly High Science never sees or stores your card details. We only receive payment confirmations so we can activate your course access.
10. Your rights
You can ask us to:
- Show you the information we hold about you
- Correct anything that’s wrong
- Delete information (where allowed)
- Stop using your information in certain ways
Just email us — we’re always happy to help.
11. International transfers
Some of our platforms (Thinkific, Zoom, Facebook, YouTube) store data outside the UK.
They all use approved legal safeguards such as:
- Standard Contractual Clauses (SCCs)
- UK Addendum
- UK‑US Data Bridge
These ensure your data is protected to UK GDPR standards.
12. Cookies
Thinkific and YouTube use cookies to help their sites work properly and to provide basic analytics.
We do not use cookies for advertising or tracking children.
You can manage cookies through your browser settings.
14. Links to other websites
Sometimes we link to other websites. These websites have their own privacy policies, and we recommend that you read them. Fly High Science is not responsible for how those websites handle personal information.
15. Contact us
If you have any questions or concerns, please contact:
Data Protection Lead – Fly High Science Email: [email protected]
We’re committed to keeping your child’s information private, secure, and used only for their learning.
Click to download a copy of our Privacy Notice