Applies to: All courses, live lessons, memberships, and digital resources provided by Fly High Science.
1. About Us
Fly High Science provides online science lessons, courses, and learning resources for learners.
Our contact details:
Email: [email protected]
Safeguarding Lead: [email protected]
Data Protection Officer: [email protected]
By enrolling in any course or lesson, you agree to these Terms & Conditions.
2. Parent Responsibility
Parents/carers agree to:
- Provide accurate information during enrolment
- Ensure their learner attends lessons on time
- Ensure a safe and appropriate learning environment at home
- Supervise younger learners where needed
- Ensure their learner behaves respectfully during lessons
- Ensure their learner follows our online safety rules
Parents are responsible for ensuring their learners has:
- A stable internet connection
- A suitable device
- An appropriate and quiet learning space where possible
3. Learner Behaviour Expectations
Learners must:
- Treat teachers and other learners with respect
- Use appropriate language
- Follow teacher instructions
- Avoid disruptive behaviour
- Not share inappropriate content
- Not bully, harass, or intimidate others
Fly High Science reserves the right to remove a learner from a lesson or course if behaviour breaches these expectations.
4. Online Safety Rules
To keep lessons safe all communication during lessons is under teacher control.
- Cameras are optional and will only be seen by the teacher where enabled
- Microphones should be used appropriately where enabled
- Private chat is disabled and messages on the group chat will only be seen by the teacher
- Learners must not contact teachers privately
- Learners must not share personal contact details
- Learners must not record lessons themselves
Any safeguarding concerns will be handled according to our Safeguarding Policy.
Fly High Science may revoke access without a refund if terms are breached.
5. Lesson Recordings
Zoom lessons will be recorded for revision purposes.
Recordings:
- Are stored securely in Thinkific
- Are accessible only to enrolled learners
- Are never used for marketing
- Are deleted 12 months after the end of the course
- Do not require learners to have their camera on
By enrolling, you consent to lesson recordings being used for educational purposes described above.
6. Course Access
When you enrol:
- You receive access to Thinkific courses for the duration stated at purchase
- Access may include videos, quizzes, downloads, and lesson recordings
- Access is for personal use only
- You must not share login details with others
- You must not copy, distribute, or upload course materials elsewhere
Fly High Science may revoke access without a refund if terms are breached.
7. Payments
Payments are processed securely through Thinkific payments. Fly High Science never sees or stores card details.
You agree to:
- Pay all fees at the time of enrolment or ensure subscriptions are kept up to date as applicable
- Ensure payment details are accurate
Payment confirmations are used only to activate course access.
8. Refunds & Cancellations
Cooling Off Period: Refunds are available within 14 days of purchase provided no lessons or materials have been accessed
If a teacher cancels a lesson it will be re-scheduled.
Refunds are not available for:
- Lessons missed by the learner
- Conduct‑related removal from lessons
- Internet-related issues
- Breach of any of the terms outlined in this document
9. Safeguarding
Fly High Science follows UK safeguarding standards. All teachers currently work in UK schools and maintain up‑to‑date safeguarding training and have enhanced DBS checks.
We may share information with external agencies if:
- We believe a learner is at risk of harm
- We are legally required to do so
Parents agree not to share safeguarding concerns via Facebook or Thinkific. Sensitive information must be emailed securely (contact details in Section 1).
Our full Safeguarding Policy is available on request by emailing [email protected]
10. Data Protection
We comply with UK GDPR and the Data Protection Act 2018.
We collect only the information needed to:
- Deliver lessons
- Track progress
- Communicate with parents
- Keep learners safe
- Manage enrolments and payments
Full details are available in our Privacy Notice which is available on our website.
11. Technology Requirements
Parents are responsible for ensuring learners have:
- A working device
- A stable internet connection
- Zoom access
- Ability to log into Thinkific
Fly High Science is not responsible for technical issues on the learner’s side.
12. Intellectual Property
All course materials, videos, downloads, and lesson recordings are the property of Fly High Science.
You must not:
- Copy
- Share
- Sell
- Upload
- Distribute
- Reproduce
any materials without written permission.
13. Limitation of Liability
Fly High Science is not liable for:
- Internet failures
- Device issues
- Missed lessons
- Loss of data caused by user error
- Behaviour of learners
- Actions taken by external safeguarding agencies
14. Removal from Lessons
We may remove a learner from a lesson or course if:
- Conduct is unsafe or inappropriate
- Terms & Conditions are breached
Refunds are not provided for conduct‑related removal.
15. Changes to Terms
Fly High Science may update these Terms & Conditions at any time. Parents will be notified of significant changes.
16. Contact
For questions about these Terms & Conditions: [email protected]
Click to download a copy of our Terms & Conditions